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Activity Details
  • Credit Amounts:
    • CME: 1.00
    • CPE: 1.00
    • CNE: 1.00
    • Other: 1.00
    • CDE: 1.00
  • Cost: Free
  • Release: Oct 26, 2018
  • Expires: Oct 25, 2021
  • Estimated Time to Complete:
    1 Hour(s)
  • System Requirements:
  • Average User Rating:
    (10 Ratings)


 This activity has 4 faculty members associated with it.
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Mikael D.  Jones Mikael D. Jones, PharmD BCPS
Clinical Assistant Professor
Department of Pharmacy Practice and Science
University of Kentucky College of Pharmacy

Janice Kuperstein Janice Kuperstein, PT, PhD, MSEd
Chair and Associate Professor, Rehabilitation Sciences, Physical Therapy, and Rehabilitation Sciences PhD Program
University of Kentucky College of Health Sciences
Lexington, Kentucky

Stacy Taylor Stacy Taylor, PharmD, MHA, BCPS
Clinical Assistant Professor, Pharmacy Practice & Science
University of Kentucky College of Pharmacy
Lexington, Kentucky

Darlene Welsh Darlene Welsh, PhD, MSN, RN
Associate Professor
Assistant Dean of Undergraduate Faculty
BSN Program Director
College of Nursing
University of Kentucky
Lexington, Kentucky

Needs Statement

Health care professionals are trained to communicate within their own profession, but not among multiple professions.  Although there is an emerging understanding of, and training for, interprofessional communication, none of the existing models incorporate the patient as a member of the team to be included in the communication process.  No effective model of communication includes all professions and the patient.  

Target Audience

Pharmacists, Physicians, Dentists, Health Educators, Nurses, Nurse Practitioners, Occupational Therapists, Physical Therapists, Physician Assistants, Psychologists, Social Workers and Speech-Language Pathologists


Upon completion of this activity, participants will be able to:

  1. Identify the unique characteristics of team-patient-caregiver communication in healthcare.
  2. Describe the PEEER© Model.
  3. Explain the 5 skill categories needed to achieve effective team-patient-caregiver communication.
  4. Recognize examples of effective and ineffective communication when observed.
  5. Discuss the use of specific skills to achieve effective communication within teams and with patients and their caregivers.



The University of Kentucky College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Kentucky College of Medicine designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

The University of Kentucky College of Medicine presents this activity for educational purposes only. Participants are expected to utilize their own expertise and judgment while engaged in the practice of medicine. The content of the presentations is provided solely by presenters who have been selected for presentations because of recognized expertise in their field.

ACGME Competencies

  • Patient care


ACPEThe University of Kentucky College of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This knowledge-based activity has been assigned UAN 0022-0000-18-187-H04-P and will award 1.00 contact hour (0.100 CEUs) of continuing pharmacy education credit in states that recognize ACPE providers.

Statements of participation will indicate hours and CEUs based on participation and will be issued online at the conclusion of the activity. Successful completion includes completing the activity, its accompanying evaluation and/or posttest (score 70% or higher) and requesting credit online at the conclusion of the activity. Credit will be uploaded to CPE Monitor, and participants may print a statement of credit or transcript from their NABP e-profile. The College complies with the Accreditation Standards for Continuing Pharmacy Education.


UK Healthcare CECentral certifies this activity for 1.00 hour of participation.


This online course meets regulatory requirements for 1.00 hour credit as permitted by 201 KAR 8:532 for dentists and 201 KAR 8:562 for dental hygienists.


The University of Kentucky, College of Nursing is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC).

This educational activity is offered for a maximum of 1.0 ANCC contact hours.

The Kentucky Board of Nursing (KBN) approves The University of Kentucky, College of Nursing (UKCON) as a provider as well.  ANCC and KBN approval of a continuing nursing education provider does not constitute endorsement of program content nor commercial sponsors. The University of Kentucky does not approve commercial products. This educational activity is offered for a maximum of 1.2 KBN contact hours. Provider #: 3-0008-01-18-1017. In order to receive credit, participants complete the educational activity, complete the evaluation form and submit a certificate request online.  

Faculty Disclosure

Stacy Taylor, PharmD, MHA, BCPS, Speaker, has relevant financial relationships with commercial interests as follows:
Cardinal Health, Former Employee, Ownership Interest (stock held through previous participation in Employee Stock Purchase Plan)
Vizient, Part-time Employee, Salary

No other speakers, authors, planners or content reviewers have any relevant financial relationships to disclose.  

The material presented in this course represents information obtained from the scientific literature as well as the clinical experiences of the speakers. In some cases, the presentations might include discussion of investigational agents and/or off-label indications for various agents used in clinical practice. Speakers will inform the audience when they are discussing investigational and/or off-label uses.

Content review confirmed that the content was developed in a fair, balanced manner free from commercial bias. Disclosure of a relationship is not intended to suggest or condone commercial bias in any presentation, but it is made to provide participants with information that might be of potential importance to their evaluation of a presentation.


In collaboration with UK Center for Interprofessional Health Education.

CE Content Concerns


Concerns or complaints related to ACPE or ACCME standards may be submitted in writing to the Director of UK HealthCare CECentral by fax to 859-323-2920, or by mail to 2365 Harrodsburg Road, Ste B475, Lexington, KY 40504


  • The Director or his/her designee will review, investigate, forward and/or respond to complaints and will put forth a best effort to adjudicate the issue(s), along with CECentral staff members, within two (2) weeks of receipt of the grievance or complaint.
  • If needed, concerns, complaints, or grievances will be brought before the UK HealthCare CECentral Advisory Board.
  • Issues regarding activity content also will be reviewed and addressed by the Activity Director.
  • A written decision will be issued in a timely manner by the Director of UK HealthCare CECentral or his/herdesignee.
  • Grievances will be considered when planning future activities.

Appeal Procedure

  • Persons who wish to appeal a decision should address the appeal by email, fax or in writing to the Director of UK HealthCare CECentral within two (2) weeks of receipt of the response.
  • The Director will bring the appeal to the UK HealthCare CECentral Advisory Board.
  • The results of the appeal will be sent to the participant no later than two (2) weeks following the meeting of the board.